News

Electrical Safety Survey

Posted January 20th, 2016

The Ontario Energy Board (OEB) has asked all Local Distribution Companies (LDC’s), including Grimsby Power, to conduct a survey regarding the level of awareness of key electrical safety precautions.  Grimsby Power has procured the services of UtilityPULSE to conduct the electrical safety survey for Grimsby Power's service area.  Some residents of Grimsby will receive a phone call over the next few weeks and be asked to participate in the survey.  The performance results of the survey will be included in Grimsby Power’s annual Scorecard Report.  

Read Full Article

Bill Changes Effective January 1, 2016

Posted December 11th, 2015

MESSAGE TO OUR CUSTOMERS REGARDING HYDRO BILL CHANGES EFFECTIVE JANUARY 1ST, 2016

Low Volume Consumers:

The Ontario Clean Energy Benefit that reduced the amount of your invoice by 10% will be eliminated. 

Learn more at Ontario.ca/OCEB

Residential Consumers:

The Debt Retirement Charge will be removed for residential consumption.

Learn more at Ontario.ca/DRC

All Consumers – Charges within the Regulatory portion of your invoice:

  • The Wholesale Market Service Rate will be reduced from 0.0044 to 0.0036 per kWh uplifted by the Loss Factor.
  • A new charge will be added.  The Ontario Electricity Support Program (OESP) Charge will be 0.0011 per kWh uplifted by the Loss Factor.  For the average residential consumer with a monthly usage 800 kWh per month this amounts to $0.93 per month.

Read Full Article

Contest Winners

Posted December 10th, 2015

Grimsby Power recently held a contest to help us be more environmentally friendly by putting an end to paper billing and signing up for e-Billing.  All new registrants were eligible to win a $50.00 gift certificate to support our local merchants. Customers also had a chance to earn an extra ballot by registering for our Pre-Authorized Payment Plan and/or MyHydroEye. There were 25 gift certificates awarded as well as our grand prize of a Vizio 55”Smart TV.  Congratulations to all the winners listed below:

BARBARA IRVING

BERNARD & M.  JACKIE FANNING

BRENDA KOSAKOWSKI

CAROLE WEBSTER

CHRISTINE & STEVEN HILTON

DENNIS GAPASIN

DIANE OTIS

ELIZABETH SWICK

IVO & MILICA RADOMAN

J ROLLS

JAMES GALLINO

KAITLYN MCNEIL

KAREN ZAHORUK

KATHRYN MILLAR

KEVIN GRADY

MICHAEL MICHALSKI

MICHELLE & CRAIG HEDLEY

MIKE & MELINA SENCHYSHAK

PATRICIA BACON

PIERRE-MARC PEPIN

ROBERT & MARGARET PAUL

ROBIN HALLIWELL

SANDRA CROMPTON

SHARON KING

YING ZHANG

Congratulations to TONINA COLOSIMO and her family the grand prize winners pictured here with Grimsby Power’s CEO Doug Curtiss:

 Grimsby Power Grand Prize Winners 2015

 

Read Full Article

Ontario Electricity Support Program

Posted November 2nd, 2015

OESP Home Page

The Ontario Electricity Support Program, designed and implemented by the Ontario Energy Board, will come into effect on January 1, 2016. The Ontario Electricity Support Program helps reduce electricity bills for low-income households with a monthly on-bill credit.  The amount of the credit will depend on how many people live in your house and your combined household income.  To find out if you are eligible and how to apply click on apply now or call 1-855-831-8151 (toll-free within Ontario).

Applications can now be completed online. Consumers can also apply with the assistance of local intake agency partners.  The intake agency partner for the Town of Grimsby is The Grimsby Benevolent Fund.  They can be reached at 905-309-5664.

 

 

Read Full Article

Telephone Scam

Posted October 14th, 2015

Grimsby Power is cautioning customers about a telephone scam targeting mostly businesses in our service area.

Multiple customers have received calls from someone claiming to work for “hydro” and demanding a pre-paid credit card or another form of payment to clear up an overdue account or be disconnected within a certain time frame.  Recently these individuals have been able to produce the Grimsby Power phone number on the customer's caller ID.  This tactic is called "spoofing".  In all cases the customer has been advised to contact a toll free phone number with their form of payment.  

Grimsby Power is reminding customers that it never solicits credit card payments over the phone or asks for wire transfers and does not have a toll free phone number.  

Customers who have received a phone call asking for such a payment are being advised to hang up, and call the police as well as the Canadian Anti-Fraud Centre at 1-888-495-8501.

Read Full Article

Amalgamation Between Grimsby Power Inc and Niagara West Transformation Corporation

Posted October 2nd, 2015

Grimsby Power Inc. is pleased to announce that it has amalgamated with Niagara West Transformation Corporation effective October 1, 2015.  The newly amalgamated company will continue operating under the name Grimsby Power Inc.  This amalgamation has taken place under the purview of the Ontario Energy Board (OEB).  The OEB decision with respect to the amalgamation can be viewed by clicking here.  The subsequent Rate Order dated May 7, 2015 can be viewed by clicking here.  The rate order prescribes that GPI will notify its customers of the rate changes no later than the first bill reflecting the new rates.  There are no rate changes for Grimsby Power’s existing customers.

Any questions related to the operation of the Niagara West MTS located at 3021 Regional Road 12, Grassie can be directed to our office at 905-945-5437.

Read Full Article

2014 Scorecard

Posted September 29th, 2015

The electricity distributor scorecard measures how well utilities are performing. It was designed to encourage utilities to operate in an effective manor and continually look for ways to improve productivity and focus on improvements of value to customers.

The scorecard includes several measurements that assess the utilities’ services.   They include frequency of power outages, financial performance, costs per customer, how well the distributor resolves a customer’s concern on the first contact (First Contact Resolution), billing accuracy and public safety.

Please click on the link to view Grimsby Power’s 2014 Scorecard.  To view the Scorecards of other utilities you can visit the OEB website.

Read Full Article

e-Billing Contest

Posted July 28th, 2015

Your local power provider encourages you to help us be more environmentally friendly by putting an end to paper billing and signing up for e-Billing.  All new registrants are eligible for two entries to support our local merchants with 25 gift certificate prizes to be won or our grand prize at the end of the contest period. 

Increase your chances by one entry through registering for MyHydroEye Time-of-Use (TOU) Web Portal (even if you are already signed up for e-billing) that can provide quick and easy access to electricity consumption and cost information for customers of Grimsby Power.  With MyHydroEye, you can view your usage and costs at multiple levels of detail (e.g. hourly, daily, monthly, bill period) in a variety of graphical and tabular formats.  You can also view bill predictions and set up usage and cost alerts to help you in monitoring and managing your electricity consumption. If you would like to take advantage of this tool you just need to register on our website found under the Customer Accounts tab.  Your activation code is found on left side of each monthly invoice.  There is no charge to use MyHydroEye.

You will also receive an additional entry if you sign up for our Pre-Authorized Payment Plan.  Enrollment forms are available in our office or on our website.

Our website for each of these options is www.grimsbypower.com.

Contest period starts August 1st, 2015 and ends November 30th, 2015.

The sooner you sign up the more chances you have of winning*.

*Chances of winning depend on the number of eligible registrations received.

Draw Dates & Prizes:

September 1st, 2015 – 10 prizes of $50.00 Downtown Merchants Gift Certificates

October 1st, 2015 – 5 prizes of $50.00 Downtown Merchants Gift Certificates

November 2nd, 2015 – 5 prizes of $50.00 Downtown Merchants Gift Certificates

December 1st, 2015 – 5 prizes of $50.00 Downtown Merchants Gift Certificates

PLUS the Grand Prize – a 55” Smart TV

All winners will be contacted either by e-mail or telephone after each monthly draw.

Read Full Article

Notice Regarding Overdue Balances

Posted April 22nd, 2015

NOTICE TO OUR CUSTOMERS REGARDING OVERDUE BALANCES ON ELECTRICITY INVOICES

Effective May 1st, 2015, Grimsby Power will no longer be mailing out paper reminder notices but rather you will be receiving an automated reminder phone call or e-mail.  This has been implemented to increase efficiencies, reduce costs, and reduce paper waste.  We encourage our customers who are experiencing difficulties paying their invoice by the due date to contact us to make payment arrangements.  This avoids incurring additional service charges for non payment.  For bill payment options please visit our website:  www.grimsbypower.com or contact us by phone.

Customer Accounts Team

905-945-5437 (Option #2)

Read Full Article

Telephone Scam

Posted March 23rd, 2015

Grimsby Power is cautioning customers about a telephone scam targeting mostly businesses in our service area.

Multiple customers have received calls from someone claiming to work for “hydro” and demanding a credit card number or another form of payment to clear up an overdue account or be disconnected within a certain time frame.  In all cases the customer has been advised to contact a toll free phone number.

Grimsby Power is reminding customers that it never solicits credit card payments over the phone or asks for wire transfers and does not have a toll free phone number.

Customers who have received a phone call asking for such a payment are being advised to hang up, and call the police as well as the Canadian Anti-Fraud Centre at 1-888-495-8501.

Read Full Article
total of 132 records found showing records per page

SHARE THIS ARTICLE

WHAT'S NEW?

Recent news

CEAP provides a one time, on-bill credit to eligible residential electricity customers.

READ ALL ARTICLES
COVID-19 Energy Assistance Program (CEAP)
on Jul 13, 2020

CEAP provides a one time, on-bill credit to eligible residential electricity customers.

Learn More
Go Paperless to Support GBF
on Jul 31, 2020

Together we can do more. Grimsby Power is asking its customers to help those in need by switching to e-billing.

Learn More
Rate Change Effective January 1, 2021
on Sep 2, 2020

Grimsby Power has applied to the Ontario Energy Board for a change in rates effective January 1, 2021 ...

Learn More
Government Extends Emergency Relief to May 31, 2020
on May 6, 2020

The Government of Ontario is extending temporary relief to Ontarians impacted by COVID-19.

Learn More
Customer Choice - Effective November 1, 2020 Customers Can Opt Out of Time-of-Use Pricing
on Oct 13, 2020

Effective November 1, 2020 customers paying electricity based on Time-of-Use rates, On, Mid and Off peak, can opt out of ...

Learn More
Deferral of Global Adjustment Charges
on May 4, 2020

Ontario is deferring a portion of Global Adjustment (GA) charges for industrial and commercial electricity consumers tha ...

Learn More
COVID-19 Recovery Rate 12.8 Cents & Support for Customers
on Jun 12, 2020

Effective June 1, 2020, the Government of Ontario introduced the new fixed COVID-19 recovery rate of 12 ...

Learn More