Grimsby Power Incorporated is committed to providing the residents and businesses of Grimsby with a safe and reliable supply of electricity while operating effectively and efficiently at an equitable cost.
Grimsby Power is dedicated to maintaining and upgrading its distribution system equipment and is committed to complete its business plan for future growth within the service area of Grimsby.
The electricity distributor scorecards measure how well utilities are performing. It was designed to encourage utilities to operate in an effective manor and continually look for ways to improve productivity and focus on improvements of value to customers.
The scorecard includes several measurements that assess the utilities’ services. They include frequency of power outages, financial performance, costs per customer, how well the distributor resolves a customer’s concern on the first contact (First Contact Resolution), billing accuracy and public safety.
Grimsby Power Inc has filed an Incentive Regulation Mechanism (IRM) application with the Ontario Energy Board for 2018 distribution rates.
The IRM adjusts distribution rates using a formulaic approach. Any other change in billed amounts is related to the disposition of pass through amounts and changes in transmission rates.
To view the full rate application please click on the link below.